At expoglasshut.store, your satisfaction matters most to us.
We strive to provide you with high-quality glass products — whether it’s decorative glass,
glass panels, tabletops, mirrors, or custom glasswork. If you’re not fully satisfied with
your purchase, please read our refund policy below for guidance on returns and refunds.
Eligibility for Refunds
- Refunds are available for any glass product that arrives defective, damaged, or is
incorrectly shipped by expoglasshut.store.
- Returned items must be unused, in original condition, and include all packaging and
accessories.
- Refund requests must be submitted within 7 days of receiving your
order.
How to Request a Refund
-
Contact Us: Please email us at support@expoglasshut.store or use our
Contact Us page. Be sure to include your order number, a
description of the issue, and, if possible, clear photos of the product.
-
Review: Our customer service team will review your request and contact you to
confirm eligibility. If your refund is approved, you will receive detailed return
instructions.
-
Return: Return the product using the instructions provided. For cases of
defective, damaged, or incorrectly shipped items, return shipping is free. In
other situations, return shipping may be at the customer's expense.
Refund Process
- You will be notified once we receive and inspect your returned item to confirm approval
of your refund.
- If approved, your refund will be processed within 5 business days to your
original method of payment.
- Original shipping charges (if any) are refundable only if the item was defective or
incorrectly shipped.
Non-Refundable Items
- Glass products that have been used, installed, or returned without original packaging in
like-new condition.
- Custom-cut or personalized glass, clearance, and final sale items.
- Refund requests made more than 7 days after delivery.
Looking for an Exchange?
Prefer an exchange or store credit for your glass product
instead of a refund? Please let us know your preference when you reach out to our customer
support team!
Questions or Concerns?
If you have any questions or need assistance with your order or our refund policy, please contact us or email support@expoglasshut.store. We’re always
here to make your experience with Expoglasshut smooth and worry-free.
