At expoglasshut.store, we are committed to providing our customers with high-quality
glass products, from home décor to functional glassware. If you are not fully satisfied with
your purchase, our exchange policy allows you to exchange eligible products with ease and
confidence.
How to Request an Exchange:
- Timeline: You may request an exchange within 7 days of receiving
your glass product order.
- Condition: Items must be unused, undamaged, and returned in their original
packaging with all labels and accessories intact.
- Request: Email us at support@expoglasshut.store or use our
Contact Us form. Kindly include your order number and details
about the product(s) you would like to exchange.
What Can Be Exchanged?
- Glass products that arrive defective, damaged, or sent in error.
- Unused glass items in their original condition and packaging.
Exchange Terms:
- Return shipping is FREE for products that are defective, damaged, or
incorrectly shipped.
For other exchanges, customers are responsible for return shipping costs.
- We will provide a replacement product or store credit according to your preference.
- Products not meeting the exchange conditions or requests made after 7 days of delivery
will not be accepted.
Non-Exchangeable Items:
- Used, damaged, or modified glass items, or those missing original packaging or tags.
- Customized or made-to-order glass products, as well as any items purchased from
clearance or final sale sections.
Need Help?
If you have any questions about our exchange policy or need assistance, please contact us or email us at
support@expoglasshut.store. The ExpoGlassHut
team is here to ensure you find the perfect glass product for your needs!
